Delivery Mode
Face-to-face or virtual workshop.
A mix of interactive activities including hands-on exercises and simulations to apply concepts.
Duration
1 day
Influencing to Achieve Better Outcomes
Develop the skills to influence ethically, communicate persuasively and achieve better outcomes with stakeholders.
Influence is an essential workplace skill. Whether you are leading a team, managing stakeholders, contributing to decisions, negotiating priorities or driving change, your ability to influence others can shape outcomes and strengthen relationships.
This practical course helps participants understand how influence works, how to adapt communication styles, and how to persuade others in a way that is ethical, considered and constructive. Participants will explore how to build credibility, understand stakeholder needs, and influence individuals and groups more effectively.
Is this course right for you?
This course is designed for professionals, managers and emerging leaders who need to influence others to achieve better outcomes.
It is suitable for people who work across teams, functions, projects, clients or stakeholder groups, and who need to gain support, build alignment or encourage action without always relying on formal authority.
You will benefit from this course if you want to:
- Influence decisions more effectively
- Communicate with greater confidence and purpose
- Adapt your influencing style to different people and situations
- Understand what motivates behaviour and mindset change
- Build stronger stakeholder relationships
- Persuade others ethically and constructively
- Improve outcomes through clearer communication and engagement.
Participants explore what influence means in a professional context and why it is critical for achieving outcomes, managing relationships and supporting change.
This section examines the difference between influence, persuasion, manipulation and coercion. Participants consider how to influence in ways that are transparent, respectful and aligned with organisational values.
Participants learn how to define the outcome they are trying to achieve, clarify the decision or action required, and identify what success looks like.
Participants examine who needs to be influenced, who has decision-making authority, who shapes opinion, and who may support or resist the desired outcome.
This section explores what drives people’s decisions and behaviours, including interests, incentives, values, assumptions, risk concerns and emotional responses.
Participants learn how to adjust their communication style to suit different stakeholders, contexts and levels of complexity.
Participants explore practical ways to strengthen credibility, listen actively, demonstrate empathy and build constructive working relationships.
This section focuses on techniques for influencing one-on-one conversations, meetings, group discussions and cross-functional settings.
Participants practise strategies for handling objections, managing pushback and reframing concerns in a constructive way.
Participants apply tools and techniques to practical scenarios involving stakeholder engagement, decision-making, change, competing priorities or relationship challenges.
1 day
Face-to-face or virtual workshop.
A mix of interactive activities including hands-on exercises and simulations to apply concepts.
Practical application
This is a highly practical course with opportunities to apply influencing techniques to realistic workplace situations. Participants will practise identifying stakeholders, selecting communication approaches, framing persuasive messages and responding to resistance. They will also reflect on their own influencing strengths and identify practical actions to improve their effectiveness.
Who should attend?
This course is ideal for:
- Managers and team leaders
- Emerging leaders
- Project and program professionals
- Stakeholder engagement professionals
- Client-facing staff
- Policy, advisory and operational staff
- Technical specialists who need to influence non-technical audiences
- Professionals who need to gain support, alignment or action from others.
By the end of this course, you will be able to:
