Service Level Agreements: How SLAs Work in Government
A service level agreement (SLA) defines exactly what a service provider will deliver, how delivery will be measured and what happens if performance falls short. Learn how SLAs work in Australian government.
Alternative Dispute Resolution in Public Contracts
Alternative dispute resolution (ADR) sits at the centre of how Australian public sector contracts are kept on track when something goes wrong. Learn about mediation, conciliation, and arbitration in public contracts.