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The First-Time Managers Program

The First-Time Managers Program


Face-to-face or virtual workshop


3 Days

Build your Management and Leadership Skills

This workshop provides new leaders with a diverse skill set essential for successfully navigating the initially challenging landscape of staff management. Throughout the workshop, you will develop a practical understanding of key areas including staff recruitment, performance counselling, conflict resolution, delegation, goal setting, prioritisation, time and resource planning, and building emotional resilience.

Through your active participation in this workshop, you will emerge with a comprehensive toolkit designed to address the multifaceted challenges that arise when managing staff.

Key Content

Effective communication through techniques to communicate clearly and confidently with team members and superiors

Essential leadership skills to guide and inspire your team toward success

Clearer priorities to prioritise tasks, manage your time effectively and meet deadlines

Increased confidence to make informed decisions, weigh options and engage team members

A plan to implement constructive performance feedback and performance evaluation to enhance team growth

Skills to address conflicts and challenges within your team, fostering a harmonious work environment

Course Format


3 Days


Face-to-face or virtual workshop

Work-based activities, including presentations, group tasks and case studies

Recognise the key attributes of leaders and managers

Build awareness of leadership strengths and weaknesses

Define leadership and staff roles and responsibilities

Develop a high-performance team

Conduct effective meetings

Implement performance management and counselling

Communicate with impact

Develop effective communication approaches

Understand the variety of ways to motivate staff

Prioritise leadership and staff activities

Develop a coaching plan for staff development

Build prioritisation and delegation skills for growth and development

Benefits for you

Increased confidence to lead staff and effectively manage your team

Improved communication techniques to conveying expectations and feedback clearly

Effectively manage your team to prioritise tasks, manage time and make sound decisions

Master performance feedback to boost team morale and foster a more motivated and productive workforce

Benefits for your organisation

Enhance leadership pipeline to cultivate a pool of skilled leaders, strengthening your organisation's leadership succession plan

Managers acquire essential skills to motivate and guide teams effectively, enhancing overall productivity

Managers learn to communicate expectations clearly, reducing misunderstandings and fostering collaboration

A reduction in turnover through equipping leaders to create a more positive and engaging work environment

Any Questions?

If you would like assistance with your course selection, please complete the form below
or call 1300 950 251